1: About Us
The company RÊVES ET REALITES , Sarl uninominale with capital of 7622 euros, whose registered office is at 78 AV DE SUFFREN 75015 PARIS , RCS Paris number B 398 615 625 , and represented by its manager : Valerie MUNE .
The Company sells to its customers via its website, the following products: furniture and art objects from the 18 th century.
The Company invites Users to carefully read these General Conditions of Sale and Use (hereinafter the "GTC / GCU"). Placing an Order implies acceptance of the GTC / GTCU. The characteristics of the Products are indicated on the Website. It is up to the Customer to take this into account before purchasing. The photographs or graphics presented on the Website are not contractual. The Customer acknowledges having read and accepted them by checking the box provided for this before placing his Order online. The T & Cs / T & Cs frame the conditions under which the Company sells its Products to its Professional and Consumer Customers via its Website. They apply to all sales concluded by the Company and are binding on any contradictory document, in particular the Customer's general purchasing conditions. They are systematically communicated to the Customer who requests them. In the event of a subsequent modification of the T & Cs / T & Cs, the Customer is subject to the version in force when placing his Order.
"Customer" means the Professional or the Consumer who has placed an Order for a Product sold on the Website;
"Order" means any order placed by the User registered on this Site;
"General Conditions of Sale and Use" or "GTC / GCU" designate these general conditions of use and online sale;
“Consumer” means the purchaser who is a natural person who is not acting for professional needs and / or outside his professional activity;
“Products” designates material things that can be appropriated and that are offered for sale on this Site;
"Professional" means the purchaser who is a legal or natural person who acts within the framework of his professional activity;
"Site" means this Site, ie www.emmanuelredon.com;
"Company" means the Emmanuel Redon Company, more fully designated in Article I hereof; and
"User" means any person who makes use of the Site.
Registration on the Site is open to all legal or natural persons of legal age and enjoying their full personalities and legal capacities.
Use of the Site is conditional on the registration of a User. Registration is free.
To proceed with the registration, the User must fill in all the mandatory fields; otherwise, registration cannot be completed.
The Users guarantee and declare on their honor that all the information communicated on the Site, in particular during their registration, is exact and in conformity. They undertake to update their personal information from the page dedicated to them and available in their account.
Any registered User has a username and password. These are strictly personal and confidential and must under no circumstances be communicated to third parties under penalty of deletion of the account of the offending registered User. Each Registered User is personally responsible for maintaining the confidentiality of their username and password. The Company will in no way be held responsible for the identity theft of a User. If a User suspects fraud at any time, he must contact the Company as soon as possible, so that the latter can take the necessary measures and regularize the situation.
Each User, whether a legal or natural person, can only hold an account on the Site.
In the event of non-compliance with the T & Cs / T & Cs, in particular the creation of several accounts for a single person or the provision of false information, the Company reserves the right to proceed with the temporary or permanent deletion of all the accounts created by the 'Offending user.
The deletion of the account entails the definitive loss of all benefits and services acquired on the Site. However, any Order made and invoiced by the Site before the account is deleted will be executed under normal conditions.
In the event of deletion of an account by the Company for breach of the duties and obligations set out in the T & Cs / T & Cs, the offending User is formally prohibited from re-registering on the Site directly, through another email address. or by an intermediary without the express authorization of the Company.
Any Order can only be made when the User has registered on the Site. The User, when logged into his account, can add Products to his virtual basket. He can then access the summary of his virtual basket in order to confirm the Products he wishes to order and place his Order by pressing the “Order” button.
He must provide an address, a delivery method as well as a valid payment method in order to finalize the Order and effectively form the sales contract between him and the Company. The finalization of the Order implies acceptance of the prices of the Products sold, as well as the terms and delivery times indicated on the Site.
Once the Order has been placed, the User will receive confirmation by email. This confirmation will summarize the Order as well as relevant information relating to the delivery. Placing an Order constitutes the conclusion of a distance sales contract between the Company and the Customer.
6: Products And Prices
The Products covered by the T & Cs / T & Cs are those which appear on the Site and which are sold and shipped directly by the Company.
The Products are described on the corresponding page within the Site and mention is made of all their essential characteristics. The sale takes place within the limits of the Company's available stocks. The latter cannot be held responsible for shortages of stock or the impossibility of selling a Product whose stock is non-existent.
When a registered User wishes to acquire a Product sold by the Company through the Site, the price indicated on the Product page corresponds to the price in euros, all taxes included (TTC), excluding shipping costs and takes into account the applicable reductions and in force on the day of the Order. The price indicated does not include the delivery costs which will be detailed if necessary in the summary before placing the Order. If the total cost of the Products cannot be calculated in advance, the Company will send the Customer a detailed estimate setting out the price calculation formula.
Under no circumstances may a User require the application of reductions no longer in force on the day of the Order.
7: Payment Terms
Unless otherwise specified, all sales are paid in cash at the time of placing the Order.
Depending on the nature or amount of the Order, the Company remains free to require a deposit or payment of the full price when placing the Order or when receiving the invoice.
Payment can be made by:
Bank transfer or Credit card (via Paypal )
In the event of total or partial non-payment of the Products on the date agreed on the invoice, the Professional Client must pay the Company a late payment penalty, the rate of which is equal to the rate applied by the European Central Bank for its increased refinancing operation. by 10 percentage points. The financing transaction selected is the most recent on the date of the Order for the Services.
In addition to late payment, any sum, including the deposit, not paid on its due date by the Professional Client will automatically result in the payment of a lump sum indemnity of 40 euros due for recovery costs.
In the event of total or partial non-payment of the Products on the date agreed on the invoice, the Consumer Customer must pay the Company a late payment penalty, the rate of which is equal to the legal interest rate.
No compensation may be made by the Customer between penalties for delay in supplying the Products ordered and sums owed by the Customer to the Company for the purchase of Products offered on the Site.
The penalty due by the Customer, Professional or Consumer, is calculated on the amount including tax of the remaining sum due, and runs from the due date of the price without any prior notice being necessary.
The Products are delivered exclusively to the following geographic areas:
The Company undertakes to provide all material and human efforts to have the Products delivered as soon as possible. These may vary depending on the geographic area of the Customer, the delivery method chosen or the Product ordered.
If the 15-day delivery deadline is exceeded, except in cases of force majeure, the Customer may request the termination of the contract by registered letter with request for acknowledgment of receipt, after having instructed the Company, under the same terms and conditions. , to make delivery within a reasonable additional time, and if the Company has not complied.
In this case, the Customer will be refunded within 30 days if a payment has already been made.
In the event that delivery is impossible, due to an error in the address indicated by the Customer, the Company will contact the Customer as quickly as possible in order to obtain a new delivery address and any additional delivery costs will be incurred. on client fee.
In addition, the Company cannot be held liable for reasons related to exceeding delivery times:
in periods of high demand, such as the end of year holidays, for delays caused by reasons of force majeure, i.e. due to the occurrence of an unforeseeable, irresistible event independent of its will, for facts attributable exclusively to the carrier responsible for delivery.
Delivery is made, according to the choice of the Customer and according to the prices indicated on the Site:
to the address indicated by the Customer when ordering by simple mail. by the UPS company according to its current delivery times. by DHL according to its current delivery times.
For all Orders made on this Site, the Customer has a right of complaint of 15 days from the delivery of the Product. It is their responsibility to check the apparent condition of the Products upon delivery. In the absence of reservations expressly made at the time of delivery, the Products are deemed to comply with the Order.
To exercise this right of complaint, the Customer must send the Company, to the address email@example.com , a declaration in which he expresses his reservations and complaints, together with the relevant supporting documents (receipt slip countersigned by the carrier , photographs ...)
A complaint that does not comply with the conditions described above cannot be accepted.
The Company will repair, replace or reimburse the Product or its components as soon as possible and at its expense, subject to the physical possibility of repairing the Product .
10. Consumer Right of Withdrawal
The Consumer has a right of withdrawal of 14 days from the placing of the Order, except for the products mentioned in article L.221-28 of the Consumer Code.
To exercise this right of withdrawal, the Consumer sends a declaration to the address: firstname.lastname@example.org .
The Products must be returned in their original packaging and in perfect condition within 7 days of notification of the withdrawal to the Company by the Consumer. The direct costs of the return are the responsibility of the Consumer.
He will be reimbursed for all costs paid for placing the Order within 14 days of the Company becoming aware of its declaration of withdrawal.
The refund will be made by the same means of payment as that used for the purchase.
11: Transfer Of Risks And Ownership
The Company retains a right of ownership over the Products sold until full payment of the price by the Customer. It can therefore repossess said Products in the event of non-payment. In this case, the deposits paid will remain acquired by the Company as compensation.
For Professional Customers, the risk is transferred to the Customer as soon as the goods are handed over to the carrier by the Company. For Consumer Customers, the transfer of risk takes place on delivery or upon withdrawal of the goods from the store when the Customer has chosen to be delivered to the store.
12: Legal guarantees
The Products sold on the Site are guaranteed in accordance with the legal provisions of the Consumer Code and the Civil Code as reproduced below:
Article L.217-4 of the Consumer Code : “The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility. ”
Article L.217-5 of the Consumer Code : “The good complies with the contract: 1 ° If it is suitable for the use usually expected of a similar good and, where applicable:
if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model; if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted ”
Article 1641 of the Civil Code : "The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have it. not acquired, or would have given a lower price, if he had known them. "
Any Product resold altered, modified or transformed is not covered by the warranty.
This is limited to the replacement or reimbursement of non-conforming Products or those affected by a defect. It is excluded in the event of misuse or abnormal use of the Product as well as in the event that the Product does not comply with the legislation of the country in which it is delivered.
The Customer must inform the Company of the existence of the defects within two years. The Company will rectify the Products deemed to be defective as far as possible. If the responsibility of the Company is retained, the guarantee is limited to the amount excluding tax paid by the Consumer for the supply of the Products.
The replacement of the Products does not have the effect of extending the duration of the guarantee.
The Company reserves the right to modify the Site, the T & Cs / T & Cs as well as any delivery procedure or other component of the services provided by the Company through this Site.
When an Order is placed, the User is subject to the stipulations set out by the T & Cs in force when the Order is placed.
14: Processing of Personal Data
Registration on the Site entails the processing of the Customer's personal data. If the Customer refuses the processing of his data, he is asked to refrain from using the Site.
This processing of personal data is carried out in compliance with the General Data Protection Regulation 2016/679 of April 27, 2016.
In addition, in accordance with the Data Protection Act of January 6, 1978, the Customer has, at any time, the right to query, access, rectify, modify and oppose all of his personal data by writing, by mail and providing proof of identity, to the following address: email@example.com .
This personal data is necessary for the processing of his Order and the establishment of his invoices if applicable, as well as for improving the functionality of the Site
15: Sharing of Collected Data
The Site may use third-party companies to carry out certain operations. By browsing the Site, the Customer accepts that third-party companies may have access to his data to allow the Site to function properly.
These third-party companies only have access to the data collected in the context of carrying out a specific task.
The Site remains responsible for processing this data.
In addition, the User may therefore be required to receive information or commercial offers from the Company or its partners.
The User may at any time oppose the receipt of these commercial offers, by writing to the Company's address indicated above, or by clicking on the link provided for this purpose in the e-mails received.
In addition, Customer information may be transmitted to third parties without their prior express consent in order to achieve the following goals:
obey the law protect anyone against serious bodily injury or death fight fraud or damage to the Company or its users protect the Company's property rights.
16: Data Protection
The Company ensures an appropriate level of security proportional to the risks incurred as well as their probability, in accordance with the General Data Protection Regulation 2016/679 of April 27, 2016.
However, these measures do not in any way constitute a guarantee and do not commit the Company to an obligation of result concerning data security.
To allow its Users to benefit from optimal navigation on the Site and better functioning of the various interfaces and applications, the Company may place a cookie on the User's computer. This cookie is used to store information relating to navigation on the Site, as well as any data entered by Users (in particular searches, login, email , password).
The User expressly authorizes the Company to place a so- called “ cookie” file on the user's hard drive .
The User has the option of blocking, modifying the retention period, or deleting this cookie via the interface of his browser. If the systematic deactivation of cookies on the User's browser prevents him from using certain services or features of the Site, this malfunction can in no way constitute damage to the member who cannot claim any compensation for this fact.
The Company can in no way be held responsible for the unavailability, whether temporary or permanent, of the Website and although it implements all its means to ensure the service at all times, it is possible that this - here is interrupted at any time. In addition, the Company reserves the right, by a voluntary act, to make the Site unavailable in order to carry out any update, improvement or maintenance operation.
As previously mentioned herein, the Company can in no way be held responsible for delays in delivery for reasons beyond its control, beyond its control, unforeseeable and irresistible or for which the fault cannot be attributed to it.
19: Intellectual property
The brand, logo and graphic charter of this Site are trademarks registered with the INPI and intellectual works protected by copyright, the property of which belongs exclusively to the Company. Any distribution, exploitation, representation, reproduction, whether partial or complete, without the express authorization of the Company will expose the offender to civil and criminal proceedings.
20: Competence Attribute Clause
The law governing the T & Cs is French law. Any dispute that may arise between the Company and a User during the execution of these conditions will be the subject of an attempt to resolve amicably. Otherwise, disputes will be brought to the attention of the competent courts of common law.
21: Acceptance of the CGV / CGU
The Customer or User expressly accepts the GTC / GTCU. The Customer declares to be aware of it and waives the right to rely on any other document, in particular its own general conditions of purchase.
The Consumer acknowledges having knowledge of the information and information provided for in Articles L.111-1 to L.111-7 of the Consumer Code, and in particular:
the essential characteristics of the Product; The price of the products ; the date or the deadline on which the Company undertakes to provide the Service; information relating to the identity of the Company (postal, telephone, electronic contact details); information on legal and contractual guarantees and their implementation modalities of work ; the possibility of resorting to conventional mediation in the event of a dispute; information relating to the right of withdrawal (time limit, modalities of exercise).
22: Contact details of the Mediator